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SMS Opt-In and Opt-Out Policy PDF FORM LINK
Opt-In and Opt-Out of SMS Communication at San Jose Dental Surgery Center
At San Jose Dental Surgery Center, we value our patients and their families and aim to provide the best care, including clear communication regarding appointments, reminders, and essential updates. In accordance with the updated laws for 2025, we have implemented a streamlined and compliant SMS communication system that allows our clients to opt-in or opt-out of text messages.
What is Opt-In?
Opting in means you are consenting to receive text messages from San Jose Dental Surgery Center. These messages may include appointment reminders, recall notices, special promotions, or updates regarding your child’s dental care. Before we can send you any text messages, we require explicit consent to ensure that you are fully aware and in control of receiving these communications.
What is Opt-Out? Opting out means you are choosing to stop receiving SMS messages from San Jose Dental Surgery Center. If at any time you no longer wish to receive these notifications, you have the right to withdraw consent by opting out.
Your decision will not affect the quality of care you receive at our practice.
How Will We Use SMS?
Once you opt-in, you will receive text messages from us to help you stay on top of your child’s dental appointments and health reminders. These messages will be limited to: Appointment reminders and confirmations Recall and follow-up reminders
Special offers and promotions for dental services Important updates or changes to office hours We want to assure you that we will never send unsolicited messages, and we will respect your privacy at all times. You may also update your preferences or opt-out at any time by following the instructions provided in each text message.
How to Opt-In to Receive Text Messages To opt-in, simply reply “YES” to the initial SMS message you receive from us. Here’s an example of the message you might receive: “Hello from San Jose Dental Surgery Center! We would like to send you appointment reminders and updates via SMS. Please reply YES to confirm you would like to receive text messages. Messages and data rates may be charged by your phone provider. No purchases required. Reply HELP for assistance or STOP to opt-out.”
Additionally, if you prefer, paper forms will be available at our dental office for you to sign up in person to receive SMS text messages. Simply ask a member of our team when you visit the office, and they will provide you with a form to complete.
How to Opt-Out of Receiving Text Messages If you no longer wish to receive text messages, you can opt-out by replying to any message with the word "STOP."
Here’s an example: “We’re sorry to see you go! You have opted out of receiving text messages from San Jose Dental Surgery Center. If this was a mistake or you wish to opt back in, simply reply YES.” Please note that opting out will stop all non-essential SMS communication, but may not affect any emergency or necessary updates regarding your child’s dental care.
Compliance with 2025 SMS Regulations We are fully committed to following the latest regulations regarding SMS communication, including the Telephone Consumer Protection Act (TCPA) and other applicable rules.
Our SMS system ensures that all text messages are sent only to those who have opted in and includes clear instructions for opting out at any time. Your privacy and convenience are our top priority, and we are here to assist you with any questions or concerns you may have regarding our SMS communication system.
Thank you for trusting San Jose Dental Surgery Center with your child’s dental care!